Refund policy

14-day right of withdrawal (EU)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take possession of the goods.

To exercise this right, inform us of your decision by a clear statement — an email is enough:

REVERE OG
Gasteiner Bundesstraße 20
5640 Bad Gastein, Austria
Email: [email protected]
Phone: +43 670 2056782

Sending your statement before the period expires is sufficient to meet the deadline.

Effects of withdrawal

We will reimburse all payments received from you, including the standard delivery costs, without undue delay and within 14 days of the day we are informed of your decision. We use the same payment method you used for the original transaction, and the reimbursement costs you nothing. We may withhold reimbursement until we have received the goods back, or until you have supplied proof of return, whichever is earlier.

Return the goods without undue delay and within 14 days of telling us you are withdrawing. We cover the cost of return shipping — contact us at [email protected] and we will send you a return label. To help us match your return quickly, please let us know at [email protected] before sending it. This is not a condition of your right of withdrawal.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. For health-protection and hygiene reasons we cannot take back bottles that have been opened.

Damaged or incorrect deliveries

Please check your order on arrival. If an item is damaged, faulty or the wrong product was delivered, contact us within 48 hours of delivery at [email protected] — ideally with photos of the product and the packaging. We will review the case and arrange a replacement or refund. Your statutory warranty rights (two years for consumers) are not affected.

Refunds

We will let you know once we have received and inspected your return. We refund no later than 14 days after receiving your withdrawal, to your original payment method. Depending on your bank or card issuer, it may then take a few business days to show. If your refund has not arrived, please contact us at [email protected].